Privacy Policy

Effective Date: 25 Aug 2024

At Ethio Lingo Language School, we value your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services.

1. Information We Collect

• Personal Information: We collect personal information that you provide to us, such as your name, email address, phone number, and payment details when you register for our services or contact us.
• Usage Data: We collect information about how you use our website and services, including your IP address, browser type, and the pages you visit.

2. How We Use Your Information

• Service Provision: We use your personal information to provide and manage our language tutoring services, including processing payments and communicating with you.
• Improvement: We use usage data to analyze and improve our services and user experience.
• Marketing: With your consent, we may send you promotional emails about new courses, special offers, or other updates.

3. Data Sharing

• Third-Party Services: We may share your information with third-party service providers who assist us in operating our website and services, such as payment processors and email service providers.
• Legal Requirements: We may disclose your information if required by law or to protect our rights and the rights of others.

4. Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

5. Your Rights

• Access: You have the right to access and update your personal information.
• Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails.
• Delete: You can request that we delete your personal information, subject to certain legal obligations.

6. Cookies

We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and improve our services.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at [Your Contact Information].

Refund Policy

At Ethio Lingo Language School, we strive to provide the best possible learning experience. If you are not satisfied with our services, please review our refund policy below.

1. Eligibility for Refunds

• Course Cancellations: If you cancel your course 24 hours before it begins, you may be eligible for a full refund. Cancellations made after 24 hours before the course has started may be eligible for a partial refund, depending on the timing and the reason for the cancellation.
• Service Dissatisfaction: If you are dissatisfied with the quality of our services, you may request a refund. Refund requests must be made within 24 hours of the service date.

2. How to Request a Refund

• Contact Us: To request a refund, please contact our customer support team at [Your Contact Information] with your order details and the reason for the refund request.
• Processing Time: Refunds will be processed within [Insert Number] days of receiving your request. The refund will be issued to the original payment method used.

3. Non-Refundable Items

• Promotional Offers: Services purchased at a discounted rate or as part of a promotional offer may not be eligible for a refund.
• Partial Use: If you have used part of a service (e.g., attended some lessons in a course), only the unused portion may be eligible for a refund.